Here’s a professional and customer-friendly Return & Refund Policy for your ladies’ clothing brand Ainee’s and website ainees.com. Feel free to tweak the tone or terms to better match your brand values or local laws.
Return & Refund Policy
Effective Date: [Insert Date]
Thank you for shopping at Ainee’s. We’re committed to delivering quality and satisfaction with every piece you order. If for any reason you’re not fully satisfied, we’re here to help.
1. Returns
We accept returns within 30 days of receiving your order, under the following conditions:
Eligible Return Items:
- The item must be unused, unwashed, and in original condition.
- Tags and packaging must be intact.
- Items must not be damaged, altered, or worn.
Non-Returnable Items:
- Sale or discounted items
- Custom or made-to-order products
- Undergarments or hygiene-sensitive items
How to Return:
To initiate a return, please email us at support@ainees.com with your order number, reason for return, and any relevant images (if applicable).
We’ll guide you through the return process.
Note: Return shipping costs are the responsibility of the customer unless the item is defective or we made a mistake.
2. Refunds
Once we receive and inspect your return, we’ll notify you via email.
Refund Process:
- If approved, your refund will be processed within 14 business days.
- Refunds will be issued to your original payment method.
- If the item is not eligible for a refund (damaged, used, etc.), it will be returned to you at your expense.
3. Exchange Policy
We currently do not offer direct exchanges. If you’d like a different size or item, please return your product and place a new order.
4. Damaged or Incorrect Items
If you received a damaged, defective, or wrong item, please contact us within 48 hours of receiving your order.
We’ll arrange a replacement or refund at no additional cost to you.
5. Contact Us
If you have any questions about our Return & Refund Policy, feel free to contact us:
📧 Email: support@ainees.com
🌐 Website: www.ainees.com
📍 Address: Chambeli Market, Bangles Street, Rail Bazar, Jhang